Help Center/ Cognitive Engagement Center/ API Reference/ Inspection, Monitoring, and Statistics Collection Interface Reference/ Monitoring and Statistics Collection/ Real-Time Data Query/ Real-Time Interfaces for Agents/ Querying the Current Call ID of a Specified Agent
Updated on 2023-12-19 GMT+08:00
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Querying the Current Call ID of a Specified Agent

Scenario

This interface is invoked to query information about the current call ID of a specified agent.

Interface Method

The request method must be set to POST. This interface supports only the POST method.

Internal Encapsulation Interface

BMS interface: /ccbms/ws/monitor/queryagentCalls

Request URL

https://ip:port/rest/cmsapp/v1/openapi/agent/queryagentcalls

In a public cloud environment, ip indicates the IP address of the CC-CMS server, and port indicates the HTTPS port number of the CC-CMS server. Contact the administrator to obtain the values.In a non–public cloud environment where the NSLB service is configured, ip indicates the IP address of the NSLB server, and port indicates the HTTPS port number of the CC-CMS service mapped on the NSLB server.

Request Description

Table 1 Parameters in the request header

No.

Parameter

Value Type

Mandatory

Description

1

Content-Type

String

Yes

The value is fixed at application/json; charset=UTF-8.

2

Authorization

String

Yes

For details about the generation mode, see C2 Monitoring, System Outbound Call, CDR, and Knowledge Base Interface Authentication.
Table 2 Parameters in the message body

No.

Parameter

Value Type

Mandatory

Description

1

ccId

Integer

Yes

ID of a call center.

The value ranges from 1 to 65535.

2

vdn

Integer

Yes

ID of a VDN.

The value ranges from 1 to 5000.

3

agentId

Integer

Yes

Agent ID.

The value ranges from 101 to 59999.

Response Description

Table 3 Parameters in the message body

No.

Parameter

Value Type

Description

1

result

String

Query result. The options are as follows:

  • 0: success
  • Other values: failure

For details about the failure causes, see Error Code Reference.

NOTE:

This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions.

2

resultCode

String

Query result. The options are as follows:

  • 0100000: success
  • Other values: failure
  • For details about the failure causes, see Error Code Reference.

3

resultDatas

Array

Array of IDs of calls that are being handled by an agent in the returned result after a successful query.

NOTE:

This field is reserved for compatibility with interface response parameters in 8.13 and earlier versions.

2

resultDesc

Array

Array of IDs of calls that are being handled by an agent in the returned result after a successful query.

Message Example

  • Request header
    Content-Type: application/json;charset=UTF-8
Authorization: ******************
  • Request parameters
    {
    "ccId":1,
    "vdn":170,
    "agentId":1099
}
  • Response parameters
    {
    "result": "0",
    "resultCode": "0100000",
    "resultDatas": [
        "1605492949-1447"
    ],
    "resultDesc": [
        "1605492949-1447"
    ]
}