Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customer Business/ Customer Management/ Unfreezing a Customer
Updated on 2024-11-26 GMT+08:00
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Unfreezing a Customer

You can unfreeze accounts or both accounts and resources for your customers.

Unfreezing an Account

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customer Business > Customer Management.
  4. Click More > Unfreeze Account in the Operation column for the target customer.
  5. Enter the reason and click OK. A message is displayed indicating that the account is unfrozen.

    If you have enabled the verification code function, a verification code is required to verify the identity.

Unfreezing Both an Account and Resources

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customer Business > Customer Management.
  4. Click More > Unfreeze Account and Resources in the Operation column for the target customer.
  5. Enter the reason and click OK. A message is displayed indicating that the account and resources are unfrozen.

    If you have enabled the verification code function, a verification code is required to verify the identity.

Parent topic: Customer Management