Help Center/ Partner Center/ User Guide/ Cloud Solution Providers/ Customer Business/ Customer Management/ Unfreezing Customer Accounts
Updated on 2024-09-06 GMT+08:00
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Unfreezing Customer Accounts

You can unfreeze customers' accounts as needed.

Procedure

  1. Log in to Huawei Cloud as a cloud solution provider.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Management.
  4. Locate the target customer, click More > Unfreeze Account in the Operation column.

  5. Enter the reason and complete the verification. Click OK. A message is displayed indicating that the account is unfrozen.

    If partners have enabled the verification code function, a verification code is required to verify the identity.

Parent topic: Customer Management