Managing Customer Association Relationships

You can disassociate from customers associated in the reseller model and process disassociation requests initiated by customers.

If a customer has initiated a dissociation request, you must wait three months before you can submit another request.
You can request to disassociate from a customer only once within three months.
You cannot disassociate from a customer who is using an enterprise master account that has been associated with any independent accounting member.
If you need to disassociate from a customer whose account has been manually frozen, you need to unfreeze the customer account first.
You cannot disassociate from a customer if this customer has any valid reserved instance or partner support plan.

Use your partner account to log in to Huawei Cloud.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customer Business > Customer Management.
In the customer list, select a customer and click More > Disassociate in the Operation column.
If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

If the account fails the check, handle the failed items as prompted. Then check the account again.

The Disassociate dialog box is displayed.
Enter the reason and click OK.

The system displays a message indicating that the request for disassociating from the customer has been submitted. After your customer completes the processing, you will be notified of the processing result at the first time. Please wait.

If partners have enabled the verification code function, a verification code is required to verify the identity.

Partners can query the customer associations and disassociations, and process the disassociation requests initiated by customers.

Only partners with the corresponding permissions can process the disassociation requests from customers.

Use your partner account to log in to Huawei Cloud.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customer Business > Customer Management.
Click Manage Association Records.
On the Manage Association Records page, you can query the customer associations, association type changes, and disassociations.

Click Agree or Reject in the Operation column.

If partners have enabled the verification code function, a verification code is required to verify the identity.