Freezing Customer Accounts and Resources

When a customer associates with you in the reseller model, their accounts will be frozen by default upon association. If you need to freeze the customers' resources as well, unfreeze their accounts first and then freeze both accounts and resources.

You can freeze or unfreeze accounts of your customers associated in the reseller model.

Impacts of Account Freezing

Impacts of Freezing Accounts

If customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur fees.

The following table describes the impacts on a reseller customer after its account is frozen.

Operation Type	Supported Operations	Operations Not Supported
Operations on yearly/monthly cloud services	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing subscription to resources Changing yearly/monthly resources to pay-per-use resources Operations on resources Deleting resources
Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly resources Operations on resources Deleting resources

Impacts of Freezing Accounts and Resources
In addition to the account freezing, resources are also frozen and enter the retention period. During the retention period, customers cannot access or use the frozen cloud service resources. Cloud service resources and data stored will be retained, and the frozen resources will not incur fees.

Procedure

Use your account to log in to Huawei Cloud.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
On the top navigation bar, select Sales > Customer Business > Customer Management.
Click Freeze Account in the Operation column in the row of the target customer.
Select the scope.
- Freeze the account only.
- Freeze both account and resources.
To freeze a customer account, choose Customer Business > Customer Management, and click Customers or Resellers' Customers as needed. Then, locate your required account and click Freeze Account in the Operation column.
Enter the reason.
Click OK.
A message is displayed indicating that the account is frozen.
- If partners have enabled the verification code function, a verification code is required.
- To unfreeze a customer account, click Unfreeze Account in the Operation column.