Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Customers/ Customer Management/ Freezing Both an Account and Resources
Updated on 2026-04-20 GMT+08:00
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Freezing Both an Account and Resources

If the distributor of a reseller has granted the reseller the permissions for freezing and unfreezing accounts and setting budgets for its customers, the reseller can freeze the accounts and resources of its customers associated by reseller model. If the account and resources of a customer associated by reseller model are frozen, the customer cannot buy, renew, or change resources, and all their cloud resources provisioned cannot be used. Unfreeze the resources within 15 days (subject to the time range regulated on the official website) of when they are frozen. Otherwise, the stored data will be deleted and the cloud service resources will be released. Exercise caution when using this function.

  • If your reseller account is frozen, you cannot unfreeze customer accounts.
  • In KooGallery, you can freeze only images and pay-per-use products. Other products (such as SaaS and yearly/monthly licenses) are not supported now. If you have any requirements on resource control, submit a service ticket.

Procedure

  1. Access the Customer Management page.

    a) Log in to Huawei Cloud as a reseller.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation bar, select Sales > Customers > Customer Management.

  2. Locate the target customer and click Freeze Account and Resources in the Operation column. The Freeze Account and Resources page is displayed.

    You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.

  3. Enter the reason.
  4. Click OK.

    A message is displayed indicating that the account and resources are frozen.

    Account and resource freezing is a critical operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.

Parent Topic: Customer Management