Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Customers/ Customer Management/ Unfreezing an Account
Updated on 2026-04-20 GMT+08:00
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Unfreezing an Account

If the reseller has obtained the permissions for freezing and unfreezing accounts and setting budgets for its customers from the distributor, the reseller can unfreeze the accounts of its customers associated by reseller model.

  • After a customer is associated with a partner in reseller model, the customer's account is frozen by default.
  • If your reseller account is frozen, you cannot unfreeze customer accounts.

Procedure

  1. Access the Customer Management page.

    a) Log in to Huawei Cloud as a reseller.

    b) Click Partner Center in the drop-down list of your account name in the upper right corner.

    c) In the top navigation bar, select Sales > Customers > Customer Management.

  2. Locate the target customer and click Unfreeze Account in the Operation column.

    You can search for customers by whether the account is automatically frozen, association type, association time, customer name, customer account, customer ID, account manager name, month-to-date expenditure, resource expiration date, mobile number, budget usage, or customer tag.

  3. Enter the reason and click OK. A message is displayed indicating that the account is unfrozen.

    Account unfreezing is a sensitive operation. You are advised to enable the verification code function to enhance account security. For details about how to enable verification code function, see Managing Basic Information.

Parent Topic: Customer Management