Freezing Customer Accounts and Resources

If you need to freeze your customers' accounts or resources, you must be assigned necessary permissions by your distributor first.

When a customer associates with you in the reseller model, the customer's account will be frozen upon association by default. You can freeze or unfreeze the customer's account after being authorized.

• Impacts of Account Freezing

  If a customer's account is frozen, the customer cannot buy, renew, or change resources, and provisioned resources may be unavailable, but still incur charges.

  The following table describes the impacts on a customer after their accounts are frozen.

  Resource Type	Supported Operations	Not Supported Operations
  Yearly/monthly	Unsubscribing from resources Modifying resource names	Purchasing resources Modifying specifications Renewing resources Changing yearly/monthly resources to pay-per-use Managing resources Deleting resources
  Pay-per-use (pay-per-use and spot instances)	Modifying resource names Viewing resource information	Purchasing resources Modifying specifications Changing pay-per-use resources to yearly/monthly Managing resources Deleting resources

• Impacts of Account and Resource Freezing

  The resources frozen will enter a retention period and the data stored will also be retained. During the retention period, the customer cannot access or use the resources. The resources will not incur charges after being frozen.