Help Center/Service Tickets/API Reference/API v2 (Recommended)/Basic Ticket Configuration Query/Querying the Problem Type List
Updated on 2025-11-07 GMT+08:00
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Querying the Problem Type List

Function

Select the corresponding problem list after selecting a product type when submitting a service ticket.

URI

GET /v2/servicerequest/config/problems

Table 1 Query parameters

Parameter

Mandatory

Type

Description

product_category_id

No

String

Specifies the product type ID.

Minimum length: 1

Maximum length: 64

Request Parameters

Table 2 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 3 Response body parameters

Parameter

Type

Description

total_count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 9223372036854775807

incident_business_type_list

Array of SimpleIncidentBusinessTypeV2 objects

Specifies the problem type list.

Array length: 0 - 65535

Table 4 SimpleIncidentBusinessTypeV2

Parameter

Type

Description

business_type_id

String

Specifies the problem type ID.

Minimum length: 1

Maximum length: 32

business_type_name

String

Specifies the problem type name.

Minimum length: 1

Maximum length: 64

case_type

String

Specifies the corresponding service ticket type. The options are 0 (consulting) and 5 (fault reporting).

Minimum length: 1

Maximum length: 1

can_use_support_plan

Boolean

Specifies whether a support plan can be used.

Request Example

GET https://{endpoint}/v2/servicerequest/config/problems

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "incident_business_type_list" : [ {
    "business_type_id" : "123",
    "business_type_name" : "Event consulting",
    "case_type" : "0",
    "can_use_support_plan" : true
  }, {
    "business_type_id" : "124",
    "business_type_name" : "Disk fault",
    "case_type" : "0",
    "can_use_support_plan" : true
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.