Querying Problem Type List

Updated on 2025-02-10 GMT+08:00

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Function

Select the corresponding problem list after selecting a product type when submitting a service ticket.

URI

GET /v2/servicerequest/config/problems

**Table 1** Query parameters
Parameter	Mandatory	Type	Description
product_category_id	No	String	Specifies the product type ID. Minimum length: 1 Maximum length: 64

Request Parameters

**Table 2** Request header parameters
Parameter	Mandatory	Type	Description
X-Auth-Token	Yes	String	Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000
X-Language	No	String	Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32
X-Time-Zone	No	String	Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32

Response Parameters

Status code: 200

**Table 3** Response body parameters
Parameter	Type	Description
total_count	Integer	Specifies the total number. Minimum value: 0 Maximum value: 9223372036854775807
incident_business_type_list	Array of SimpleIncidentBusinessTypeV2 objects	Specifies the problem type list.

**Table 4** SimpleIncidentBusinessTypeV2
Parameter	Type	Description
business_type_id	String	Specifies the problem type ID. Minimum length: 1 Maximum length: 32
business_type_name	String	Specifies the problem type name. Minimum length: 1 Maximum length: 64
case_type	String	Specifies the corresponding service ticket type: 0 (consulting) and 5 (fault reporting). Minimum length: 1 Maximum length: 1
can_use_support_plan	Boolean	Specifies whether a support plan can be used.

Request Example

GET https://{endpoint}/v2/servicerequest/config/problems

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "incident_business_type_list" : [ {
    "business_type_id" : "123",
    "business_type_name" : "Event consulting",
    "case_type" : "0",
    "can_use_support_plan" : true
  }, {
    "business_type_id" : "124",
    "business_type_name" : "Disk fault",
    "case_type" : "0",
    "can_use_support_plan" : true
  } ]
}