Querying Problem Type Template

Updated on 2025-02-10 GMT+08:00

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Function

Query the corresponding template of a problem type.

URI

GET /v2/servicerequest/config/templates

**Table 1** Query parameters
Parameter	Mandatory	Type	Description
business_type_id	Yes	String	Specifies the service type ID. Minimum length: 1 Maximum length: 64

Request Parameters

**Table 2** Request header parameters
Parameter	Mandatory	Type	Description
X-Auth-Token	Yes	String	Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000
X-Language	No	String	Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32
X-Time-Zone	No	String	Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32

Response Parameters

Status code: 200

**Table 3** Response body parameters
Parameter	Type	Description
total_count	Integer	Specifies the total number. Minimum value: 0 Maximum value: 65535
incident_template_list	Array of IncidentTempV2 objects	Specifies the template list.

**Table 4** IncidentTempV2
Parameter	Type	Description
incident_template_id	String	Specifies the template ID. Minimum length: 1 Maximum length: 64
incident_template_name	String	Specifies the template name. Minimum length: 1 Maximum length: 64
incident_template_content	String	Specifies the template content. Minimum length: 1 Maximum length: 128

Request Example

GET https://{endpoint}/v2/servicerequest/config/templates?incident_business_type_id=123

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "incident_template_list" : [ {
    "incident_template_id" : "123",
    "incident_template_name" : "Bank transfer creation template",
    "incident_template_content" : "|- Account ID: Bank transfer description: "
  } ]
}