Rejecting an Issues Ticket

Scenarios

If the issue ticket submitted by the creator is not an issue, the issue ticket can be rejected. The creator can edit the issue ticket and submit it again or directly close the issue ticket.

Procedure

1. Log in to COC.
2. In the navigation pane on the left, choose Fault Management > Issues. On the displayed page, click Pending.
3. Click an issue ticket name to go to the issue details page. Click Reject in the upper right corner. The creator can modify the issue ticket and submit it again, or withdraw and close it.
   Figure 1 Rejecting an issue ticket