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- Service Overview
- User Guide
-
API Reference
- Before You Start
- API Overview
- Calling APIs
- Application Examples
-
API v2 (Recommended)
- Agreement Management
- Attachment Management
- Service Ticket Management
- Service Ticket Permission Management
- Attachment Management
- Authorization Management
- Service Ticket Quota Management
-
Basic Ticket Configuration Query
- Querying Country/Region Code
- Querying Problem Type List
- Querying Additional Parameters
- Querying Problem Type Template
- Querying Service Ticket Category List
- Querying Product Type List
- Querying Region List
- Service Ticket Satisfaction Category List
- Querying Problem Severity List
- Querying Service Ticket Limits (Such As Limited CCs in an Email)
- Label Management
- Ticket Message Management
-
Ticket Query
- Querying Agency Information
- Querying Partner Service Ticket Permissions
- Statistics of Service Tickets in Various Statuses
- Querying Service Ticket Details
- Querying Service Ticket Operation Logs
- Querying Service Ticket CC
- Querying Service Ticket Status
- Querying Associated Partner Service Information
- Querying Service Ticket List Interface
- Querying Sub-User Information
- Management of Associated Tickets
- Verification Code Management
- Appendix
Key Operations Supported by CTS
Scenarios
With Cloud Trace Service (CTS), you can record operations associated with Service Tickets for future query, audit, and backtracking.
Prerequisites
You have enabled CTS.
Key Operations Recorded by CTS
|
Operation |
Resource Type |
Trace Name |
|---|---|---|
|
Creating a service ticket |
case |
createCase |
|
Deleting a service ticket |
case |
deleteCase |
|
Canceling a service ticket |
case |
cancelCase |
|
Closing a service ticket |
case |
closeCase |
|
Rating a service ticket |
case |
createScores |
|
Confirming an authorization |
authorization |
confirmAuthorizations |
|
Rejecting an authorization |
authorization |
rejectAuthorizations |
|
Canceling an authorization |
authorization |
cancelAuthorizations |
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