Help Center/Service Tickets/API Reference/API v2 (Recommended)/Ticket Query/Querying Service Ticket Operation Logs
Updated on 2025-11-07 GMT+08:00
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Querying Service Ticket Operation Logs

Function

Query the operations logs of a service ticket.

URI

GET /v2/servicerequest/cases/{case_id}/operate-logs

Table 1 Path parameters

Parameter

Mandatory

Type

Description

case_id

Yes

String

Specifies the service ticket ID.

Minimum length: 1

Maximum length: 64

Table 2 Query parameters

Parameter

Mandatory

Type

Description

group_id

No

String

Specifies the group ID used by Huawei Cloud IAM. This ID is mandatory for operations on other service tickets in the same group.

Minimum length: 0

Maximum length: 64

offset

No

Integer

Specifies the query offset.

Minimum value: 0

Maximum value: 65535

limit

No

Integer

Specifies the number of records to be queried.

Minimum value: 0

Maximum value: 100

Request Parameters

Table 3 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 4 Response body parameters

Parameter

Type

Description

total_count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 65535

incident_operate_log_list

Array of IncidentOperateLogV2 objects

Specifies the list of service ticket operation logs.

Array length: 0 - 65535

Table 5 IncidentOperateLogV2

Parameter

Type

Description

incident_log_id

String

Specifies the service ticket log ID.

Minimum length: 0

Maximum length: 64

incident_id

String

Specifies the service ticket ID.

Minimum length: 0

Maximum length: 64

operate_type

Integer

Specifies the operation type.

Minimum value: 0

Maximum value: 65535

operator_type

Integer

Specifies the operator type.

Minimum value: 0

Maximum value: 3

operator_id

String

Specifies the operator ID.

Minimum length: 0

Maximum length: 64

operator_name

String

Specifies the operator name.

Minimum length: 0

Maximum length: 256

operate_desc

String

Describes the operation.

Minimum length: 0

Maximum length: 400

operate_time

String

Specifies the operation time.

Minimum length: 0

Maximum length: 32

timestamp_operate_time

String

Specifies the time of operation on the service ticket.

Minimum length: 0

Maximum length: 32

Request Example

None

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "incident_operate_log_list" : [ {
    "incident_log_id" : "123",
    "incident_id" : "123",
    "operate_type" : 1,
    "operator_type" : 1,
    "operator_id" : "123",
    "operator_name" : "123",
    "operate_desc" : "123",
    "operate_time" : "123",
    "timestamp_operate_time" : "123"
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.

Parent topic:Ticket Query