Resetting a User Password

Scenarios

When the exiting AD domain is not used, if a user loses or forgets the login password, the administrator can reset the password for the user on the console.

• Password resetting is risky. After being reset, the original password cannot be used. Confirm that the operation is necessary.
• If the exiting AD domain is used, you need to reset the password on the AD server.

Prerequisites

A user has been created.

Procedure

1. Log in to the management console.
2. In the navigation pane, choose User Management > User.

   The User page is displayed.

3. Locate the row that contains the user whose password is to be reset. Click More > Reset Password in the Operation column.
4. Choose Email or Phone as the method for sending passwords.
   

   • If you enter only the email address or mobile number when creating a user, the option you entered will be selected by default on the password reset page, and the other option will be unavailable by default.

   • If you enter both the email address and mobile number when creating a user, Email is selected by default and Phone is optional on the password reset page.

5. Select Confirm reset password.
6. Click OK.
   

   An email address can receive a maximum of five password resetting emails a day. The validity period of the password resetting link in the email is 24 hours. Reset the password in time.