Help Center/ Service Tickets/ User Guide/ Viewing CTS Traces/ Key Operations Supported by CTS
Updated on 2022-10-13 GMT+08:00

Key Operations Supported by CTS

Scenarios

With Cloud Trace Service (CTS), you can record operations associated with Service Tickets for future query, audit, and backtracking.

Prerequisites

You have enabled CTS.

Key Operations Recorded by CTS

Table 1 Service Tickets operations supported by CTS

Operation

Resource Type

Trace Name

Creating a service ticket

case

createCase

Deleting a service ticket

case

deleteCase

Canceling a service ticket

case

cancelCase

Closing a service ticket

case

closeCase

Rating a service ticket

case

createScores

Confirming an authorization

authorization

confirmAuthorizations

Rejecting an authorization

authorization

rejectAuthorizations

Canceling an authorization

authorization

cancelAuthorizations