工单字段抽取接口

场景描述

给第三方接入方调用,实现根据对话文本工单字段自动抽取能力。

接口方法

设置成“POST”。

URL

https://IP:PORT/oifde/rest/api/caseField

请求说明

响应说明

报文样例

• 请求样例

  {
      "tenantId": "202301041851",
      "language": "zh_CN",
      "history": "客户: 人工 坐席: 哈喽！萌哒哒真人小移已经飞奔到您的身边，请问有什么可以为您【本机】效劳？千兆宽带+超低折扣，12月2日15:00直播间准时约定你\n 客户: 为什么有话费还欠费\n 客户: 坐席: 欠费10.10\n客户: 这不是有一百多话费？ 系统: 人工mm正在帮您核实问题，请您稍等~ \n坐席: 亲，您目前的总余额是108.60元，基本余额0.00元，赠送余额108.60元，您也可以拨打1008611核对余额哦，如有疑问可以再来咨询小移哦。\n 坐席: 赠送话费不能抵扣新版任我换产品\n客户: 那个产品 \n客户: 那可以拿来干嘛\n 客户: 什么都不可以用 \n坐席: 亲稍等，小移查询下o(^_^)o ",
      "caseType": {
          "caseTypeName": "话费投诉",
          "caseTypeID": "cvmC000001F0I9FRpqa0"
      },
      "authToken":"E2mjXcv*******************XX1av"
  }

• 响应样例

  {
      "errorCode": 0,
      "results": {
          "caseTypeName": "话费投诉",
          "caseTypeID": "cvmC000001F0I9FRpqa0",
          "caseFields": [
              {
                  "caseFieldName": "Origin",
                  "caseFieldID": "AICC__Origin__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "Description",
                  "caseFieldID": "AICC__Description__CST",
                  "caseFieldValue": "停机问题投诉"
              },
              {
                  "caseFieldName": "用户问题描述",
                  "caseFieldID": "userProblemDescription__CST",
                  "caseFieldValue": "停机问题投诉"
              },
              {
                  "caseFieldName": "contactName",
                  "caseFieldID": "AICC__contactName__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "Priority",
                  "caseFieldID": "AICC__Priority__CST",
                  "caseFieldValue": "高"
              },
              {
                  "caseFieldName": "Title",
                  "caseFieldID": "AICC__Title__CST",
                  "caseFieldValue": "欺骗消费者"
              },
              {
                  "caseFieldName": "用户电话号码",
                  "caseFieldID": "userPhoneNumber__CST",
                  "caseFieldValue": "195****309"
              },
              {
                  "caseFieldName": "ContactId",
                  "caseFieldID": "AICC__ContactId__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "OwnerType",
                  "caseFieldID": "AICC__OwnerType__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "Type",
                  "caseFieldID": "AICC__Type__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "OwnerId",
                  "caseFieldID": "AICC__OwnerId__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "用户姓名",
                  "caseFieldID": "name__CST",
                  "caseFieldValue": null
              },
              {
                  "caseFieldName": "DueDate",
                  "caseFieldID": "AICC__DueDate__CST",
                  "caseFieldValue": "2024-07-26"
              }
          ]
      }
  }