文档首页/ 数据复制服务 DRS/ 故障排除/ 失败案例/ MongoDB->DDS实时迁移/ 全量迁移失败报错，关键词“The background process is unavailable. Maybe it has been killed manually or by the operating system. Please restart the task if possible or wait for restarting by itself within 5 minutes.”
更新时间：2022-10-10 GMT+08:00
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全量迁移失败报错，关键词“The background process is unavailable. Maybe it has been killed manually or by the operating system. Please restart the task if possible or wait for restarting by itself within 5 minutes.”

场景描述

MongoDB->DDS实时迁移场景，全量迁移报错，日志提示信息：service DATAMOVE failed, cause by: The background process is unavailable. Maybe it has been killed manually or by the operating system. Please restart the task if possible or wait for restarting by itself within 5 minutes。

可能原因

  • 同步进程异常。

处理方法

用户无需关注，DRS守护进程会自动恢复任务，迁移和同步业务不受影响，数据会断点续传。如果任务已异常，请在任务列表中，单击任务对应操作列的“续传”，重新提交任务。

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