邮件常见退信原因及处理方式有哪些？
邮件常见退信原因及处理方式 | ||
退信原因 | 退信提示 | 原因说明及处理建议 |
收件人找不到 | Recipient unknown | 退信是由于收件方服务器反馈收件人地址不存在的信息给我们服务器，请检查地址拼写是否有误，建议确认准确的邮件地址后再次尝试发送，或者将邮件发送到收件方其他邮箱地址。谢谢。 |
Invalid recipient | ||
Not our Customer | ||
user unknown | ||
User suspended | ||
user not exist | ||
Unrouteable address | ||
no valid recipients | ||
Local no so user | ||
unknown user | ||
user not found | ||
This user doesn't have a yahoo | ||
User not local | ||
Bad address syntax | ||
not user of this server | ||
This account has been disabled | ||
This user doesn't have a yahoo.com account | ||
This account has been temporarily suspended | ||
this user doesn't have a | ||
The email account that you tried to reach | ||
Bad recipient address syntax | ||
mailbox currently unavailable | ||
local server don't exists that user | ||
user not known | ||
user disabled | ||
invalid user | ||
Mailbox not found | ||
unavailable mail user | ||
no mailbox by that name | ||
Invalid character | ||
Account Unavailable | ||
The account does not exist | ||
recipients are invalid | ||
rcpt account is invalid | ||
no such user | ||
the account is disable | ||
User unknown in local recipient table | ||
Invalid Address | ||
mailbox unavailable | ||
no mailbox here by that name | ||
No Such User Here | ||
is not my user | ||
not our MX service client | ||
This target address is not our MX service | ||
User suspended | ||
A not found | ||
The email account that you tried to reach does not exist | ||
User unknown in virtual alias table | ||
No such person at this address | ||
not found in LDAP serve | ||
bad syntax | 收件人地址有语法错误，因此无法投递。请仔细检查收件地址书写是否有错误（比如多了空格字符），请修正后重新发送。 | |
syntax error | ||
NULL sender is not allowed | 发件地址格式不规范，因此被服务器拒绝。请修正发件人地址格式，确保输入无误，然后重新尝试发送。 | |
收件方邮箱空间满 | looks like spam mail box is full | 退信是由于收件方邮箱剩余空间不足以接收您发送的信件，建议以其他方式联系收件方，让其清理服务器中的邮件，待对方腾出足够空间后再次尝试发送信件给收件人，或者将信件发送到收件人的其他邮箱地址。谢谢。 |
exceeded storage allocation | ||
Quota exceed the hard limit | ||
out of mailbox | ||
disk quota exceeded | ||
Mailbox full | ||
Quota exceeded | ||
DT:UQT | ||
out of quota | ||
over quota | ||
邮件过大 | maximium message size | 退信是由于您发送的邮件总容量超过了收件方服务器对于接收到的邮件总容量的限制，建议给收件方发送一个简短的信件或者以其他方式联系收件方，将情况进行说明，确认对方服务器允许接收的最大容量限制，根据对方提供的信息将您的附件分为多次分别发送给对方或者使用压缩软件分割压缩后发送给对方。谢谢。 |
exceeded mailsize limit | ||
tried to reach is over quota | ||
size limit exceeded | ||
larger than maximum message | ||
message size exceeds | ||
message is too long | ||
message too large | ||
mail size or count over quota | ||
message file too big | ||
Mail Size exceeds sever | ||
域名问题（确认收件方域名无mx情况） | DNS can not resolve domain | 退信是由于解析不到收件方域名 example.com的MX记录,可能原因是域名不存在,或者DNS服务器异常,或者地址输入有误, 请先检查地址的正确性,如果正确,请以其他方式联系收件人检查他的域名是否到期,或者DNS服务是否异常,待对方恢复正常,并设置好MX记录后再重新发送邮件. |
DNS query error | ||
MX query return retry | ||
网络问题 | respond timeout or disconnected | 1：请先检查收件方域名是否存在mx记录 ，如域名存在mx记录，请提交工单处理，如不存在，则为原因2 2：退信是由于解析不到收件方域名 example.com的MX记录,可能原因是域名不存在,或者DNS服务器异常,或者地址输入有误, 请先检查地址的正确性,如果正确,请以其他方式联系收件人检查他的域名是否到期,或者DNS服务是否异常,待对方恢复正常,并设置好MX记录后再重新发送邮件. |
close by peer while sending data | ||
SMTP connect error | ||
Can not connect to | ||
service not ready | ||
Resources unavailable temporarily | ||
server too busy | ||
Server is busy | ||
Temporary local problem | ||
Service unavailable | ||
service temporarily unavailable | ||
Relay access denied | ||
Access deny reply to remote | ||
Local user only | ||
Server configuration problem | ||
local error in processing | ||
rcpt handle timeout | ||
450 Query Domain Retry(DNS retry) | ||
被列入黑名单 | address blocked | 退信是由于被收件人拒绝，可能是对方设置了黑名单或者过滤器等相关设置,建议联系收件人检查并将您加入白名单。谢谢。 |
RCPT REJECT | ||
User reject | ||
ip blocked from this server | 退信是由于发送的服务器IP被收件人列入黑名单，如退信不是走垃圾通道，提交给cac移除 | |
IP is rejected | ||
IP in blacklist | ||
blacklist | ||
in my badmailfrom list | ||
554 Service unavailable | ||
SMTP error, RCPT TO: 550 Mail from XXXX refused | ||
CAC垃圾通道退信 | SDN3 | （国内垃圾通道）退信是由于您发送的邮件被系统判断带有推广性质而通过特殊通道投递，请您提交工单（提供发送的邮件内容），如果您发送的是正常邮件，反垃圾小组会进行改判，谢谢！ |
SDN4 | ||
SDN13 | （海外垃圾通道）退信是由于您发送的邮件被系统判断带有推广性质而通过特殊通道投递，请您提交工单（提供发送的邮件内容），如果您发送的是正常邮件，反垃圾小组会进行改判，谢谢！ | |
SDN14 | ||
SDN51 | 退信是由于您发送的邮件被系统判断带有推广性质而通过特殊通道投递，请您提交工单（提供发送的邮件内容), 如果您发送的是正常邮件，反垃圾小组会进行改判，谢谢！ | |
邮箱到期或锁定 | deliver to local org only | 请先检查客户的邮箱是否到期或者被锁定 |
not allowed to send email to this user | 退信提示不允许向该收件人发送邮件，如与发件人是工作关系，建议以其他方式联系收件人检查是否设置了黑名单或者邮箱被锁定。谢谢。 | |
User suspended | 请先检查客户的邮箱是否到期或者被锁定 | |
用户没有身份验证 | 553 authentication is required | 1：同域验证，收件人或者发件人存在于对方的邮局配置未删除，建议删除在对方邮局的配置后再重试 2：客户端没有勾选发件服务身份验证：和收件服务器相同。 |
AUTH FAILED | 您输入的用户名和密码不匹配,请检查您的客户端设置是否正确,建议您可以通过测试能否使用该密码成功登录WEBMAIL验证 | |
requires authentication | ||
the server need auth | ||
authentication required | ||
Delivery not authorized | ||
too much fail authentication | 您使用错误密码登录次数过多,为保护邮箱安全已被临时禁止登录,请确认密码后,登录WEBMAIL通过输入验证码来解除锁定 | |
smtp auth error limit exceed | ||
中继问题 | this message is looping | 请先检查收件方域名是否存在mx记录 ，如域名存在mx记录，日志是相同报错，请提交工单处理 |
relay is not allowed | ||
relaying denied | ||
unable to relay | ||
Relay Deny | ||
relay not permitted | ||
isn't allowed to be relayed | ||
isn't allowed to relay | ||
server doesn't supply open relay | ||
host denies relay | ||
Unable to relay | ||
邮件被对方拒绝 | The file attached violates our email policy | 邮件中的附件触犯了收件方服务器的反垃圾规则，被对方拒绝。请发件人修改附件名称或内容，或者将附件压缩后重新尝试发送。如果仍产生相同退信，建议联系收件方服务器管理员，确认邮件具体触犯了对方何种拒收规则。 |
mail rejected by keyword | ||
reject by dgproxy | ||
mail rejected by antispam server | ||
content reject | ||
spam denied | ||
Spam violation | ||
mail content denied | ||
content filter rejection SPAM | ||
message not allowed | ||
Message rejected as spam | ||
Denied by policy | ||
policy violation | ||
message looks like SPAM to me | ||
Email was rejected by 35 AntiSpam System | ||
your message looks like a spam | ||
Transaction Failed Spam Message not queued | ||
message refused | ||
No spam here | ||
Sender ID (PRA) Not Permitted | 发件人地址被对方列入拒收名单。请以其他方式联系收件方解除对您的拒收。 | |
The message was rejected | 邮件被收件方拒收。请发件人尝试修改邮件内容和主题，或者将邮件内容压缩后以附件形式发送。如果仍产生相同退信，建议联系收件方服务器管理员，确认邮件具体触犯了对方何种拒收规则。 | |
mail server permanently rejected message | ||
sender is rejected | 发件人地址被对方列入拒收名单。请以其他方式联系收件方解除对您的拒收。 | |
in my list of allowed rcpthosts | 退信是由于邮件被收件人拒绝。请发件人尝试修改邮件内容和主题，或者将邮件内容压缩后以附件形式发送。如果仍产生相同退信，建议以其他方式联系收件人，让对方将您加入白名单。 | |
Address rejected | ||
recipient is not accepted | ||
Mail rejected by Windows Live Hotmail | ||
server permanently rejected message | ||
Recipient Rejected | ||
发现病毒 | Virus found | 您发送的邮件被扫描出病毒。建议您及时升级电脑病毒库，并全面查杀电脑病毒，然后重新尝试发送邮件。 |
Message filtered | ||
其他原因 | Illegal Attachment | 邮件的附件格式属于被服务器禁止直接投递的格式，请将附件压缩后重新发送。以.uu .pif .scr .mim .hqx .bhx .cmd .vbs .bat .com .vbe .vb .js .wsh等结尾的附件均不可直接发送。 |
too many recipients | 收件人数量超出了对方服务器的限制，请适当减少收件人数。 | |
This User has too many concurrents | 发件人发送数量超过对方限制，被收件方服务器拒绝。建议发件人调整发件量，稍后重试。 | |
Sender spam message rate limit exceeded | 您发送的邮件数量或频率超出了收件方的限制，对方暂时拒绝您的投递。请减少发送数量，避免频繁发送。 | |
Sender frequency limited | 发件人发送频率超过限制，建议发件人作出调整，避免被怀疑发送垃圾邮件。 | |
503 RCPT account isn't a local account | 根据您发送的报错信息，应该是发件人在使用客户端发送的时候出现的报错，请让客户联系发件人，让发件人尝试使用webmail发送看能否成功。若可以成功发送，则有可能是发件人客户端设置的问题，请他检查其客户端的设置；若仍然不能发送，则可能是同域认证的问题。请客户联系发件人协助联系发件方服务商，看是否在他们的服务器上存在收件方的域名信息。谢谢。 | |
554 | 一般就是垃圾邮件的返回标识对方认为是垃圾邮件拒绝收信 | |
org out rcpt count is exceeded | 华为云企业邮箱平台为保证给客户提供安全稳定的绿色投递通道，杜绝恶意外发垃圾邮件影响平台，平台系统自动对组织外发动态控制，该组织用户发信量超出动态限制导致的，明天将恢复限制。请明天再尝试发信。 | |
state=bounced, User not exist | 表明用户不存在，可以从列表中删除 | |
state=bounced, User is suspended | 表明用户被锁定 | |
state=bounced, Quota exceeded | 表明用户邮箱容量已满，如是可以扩容的等级，请及时为用户扩容，无法扩容的，请用户登录WEBMAIL清理邮箱空间，以便空出容量继续接收后面的邮件。 | |
SMTP error, RCPT TO: 553 sorry, that domain isn't in my list of allowed | 退信信息显示收件方只允许接收好友或白名单用户的邮件，建议以其他方式联系收件方添加白名单后重试，谢谢。 | |
SMTP error, DOT: 550 5.7.1 Error: content rejected. | 退信是由于发送的邮件内容可能触发收件方服务器的关键字规则而被对方拒收。建议先修改邮件主题和内容后重试，如仍是相同退信，建议以其他方式联系收件人将您添加入白名单后再试。谢谢。 | |
550 Requested action not taken: mail xxxxxxxxx 1166 | 退信是由于触犯了规则关键字 | |
rejected by system | 退信是由于发送的邮件触犯了服务器反垃圾规则。请调整邮件内容或主题后重试。谢谢。 | |
mail reject by CAC | 对方发信被CAC拒绝，请提交工单处理（技术人员会提交至cac处理） | |
Requested action not taken: Local user only | 对方拒绝邮件，请将退信内容提交至工单，将由技术人员为您处理。 | |
Requested action not taken: no smtp MX only | ||
