Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ OpenEye Help Document/ Introduction to Software Functions/ Voice Communication/ Initiating an Anonymous Call

Updated on 2023-09-20 GMT+08:00

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Initiating an Anonymous Call

The local number can be hidden using the anonymous call function.

To enable the anonymous call function, set isvalid to true in the /configuration/settings/anonymousSetting/setting section in the userconfig.xml file in the program installation directory.

Procedure

On the login page of the OpenEye client, click Anonymous Call in the lower left corner.

Figure 1 Initiating an anonymous call
On the Anonymous call configuration panel, set the IP address and port number of the SBC, and set the account to the anonymous card character string configured on the UAP.

Figure 2 Anonymous call configuration
Click Log In and initiate a call on the workbench.

Parent topic: Voice Communication

Previous topic: Adjusting Volume

Next topic: Video Communication

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