Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ IVR Journey Analysis/ Alarm Event
Updated on 2024-10-12 GMT+08:00
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Alarm Event

Scenario

You can use the alarm event function to obtain alarm event logs for quick troubleshooting.

Prerequisites

  • You have the IVR Analysis > Alarm Event menu permission.
  • The IVR analysis and intelligent IVR features have been enabled for the tenant space.
  • You have configured a warning condition for your chatbot on the IVR Analysis > Service Pre-warning Configuration page.
  • Your chatbot has warning records that meet the warning condition, and the records have been collected by a scheduled task. (The scheduled task is executed every hour.)

Procedure

  1. Sign in to the AICC and choose IVR Analysis > Alarm Event.
  2. Set the chatbot, flow version, and time range.
  3. Press Enter.
Parent topic: IVR Journey Analysis