Arrears
If your configured payment method is unable to pay for your bill, your account will be in arrears. You will need to update you payment method or to top up your account in a timely manner if you want to continue using your cloud services.
Arrears Reason
- For a yearly/monthly cloud phone server, the account balance is insufficient due to continuous expenditure deduction.
- After a yearly/monthly cloud phone server is deleted, its associated resources (such as EVS disks and EIPs) that are not deleted together with the cloud phone server continuously generate costs.
Arrears Impact
- Yearly/Monthly
This is a pre-paid billing mode, so you can continue using yearly/monthly CPH resources even if your account is in arrears. However, you cannot perform operations such as purchasing new cloud phone servers, upgrading the cloud phone server specifications, or renewing cloud phone servers, because they will generate new expenditures.
Avoiding and Handling Arrears
Make sure that your account has sufficient balance to pay your amount due. For details, see Topping Up an Account (Prepaid Direct Customers).
If a cloud phone server is no longer used, you can delete it and its associated resources to avoid generating further expenditures.
To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.
If your account is in arrears, address the issue in a timely manner. If the resource usage for your service is stable, you can change the billing mode to yearly/monthly to save money. For details, see Yearly/Monthly Billing.
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