Help Center/Customer Engagement Center/API Reference/Agent Operation Interface Reference/Appendix/Events/Events Related to Agent State/Rest Timeout Reminder
Updated on 2025-11-13 GMT+08:00
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Rest Timeout Reminder

  • Identifier:

    AgentState_Rest_Timeout

  • Function:

    This event indicates that the system notifies the agent that rest times out. (This event does not indicate that the agent exits theReststate.)

  • Additional information:

    None

  • Example:

    {"message":"", "retcode":"0", "event":{"eventType":"AgentState_Rest_Timeout", "workNo":"49999", "content":null}}