查询工单详情

描述

按照工单id查询工单详情。

接口方法

GET

接口URI

https://域名/service/AICC__Case/1.0.0/openapi/case/{id}，例如域名是service.besclouds.com。

请求说明

如果查询工单详情涉及的工单类别使用了自定义的工单模板，则工单模板上扩展的字段可继续在请求消息体中继续往后添加。

响应说明

• 响应状态码: 200

消息样例

场景描述：查询工单详情

URL：https://域名/service/AICC__Case/1.0.0/openapi/case/{id}

• 请求头:

{
 "Content-Type": "application/json",
 "access-token": "0000000000************7bm63KsRmEztTvyA="
}

• 请求体：

{"id": "c6m800000149ndrHRVNQ"}

• 响应头：

{ "connection": "keep-alive",
 "Content-Length": "16",
"Content-Type": "application/json%3Bcharset=UTF-8"}

• 响应参数：

{"resCode": "0", "resMsg": "成功", "result": [   {     "caseInfo": {       "AICC__IsCanced__CST": false,       "AICC__IsSuspend__CST": false,       "AICC__Origin__CST.name": "Email",       "AICC__Priority__CST.name": "Critical",       "AICC__Reason__CST.name": "",       "AICC__State__CST.name": "Processing",       "AICC__Status__CST.name": "y",       "AICC__Type__CST.__objectType": "AICC__CaseType__CST",       "AICC__Type__CST.name": "",       "AICC__test1__CST": null,       "attachment": "",       "caseNo": "000000000000000000000000035013",       "closedDate": null,       "contactId": "ciIy0000012YLAA4Dulc",       "contactPhone": null,       "createdDate": "2023-06-16 16:25:22",       "creatorId": "10gd000000rDybBRYkuu",       "creatorName": "ServiceCloud",       "description": "test",       "dueDate": "2023-06-30 00:00:00",       "extternalNo": null,       "id": "c6m800000149ndrHRVNQ",       "isUpgraded": false,       "origin": "Email",       "ownerId": "10gg000000sGyLvwHvOK",       "ownerName": "ServiceCloud",       "parentId": null,       "priority": "Critical",       "reason": null,       "state": "Processing",       "status": "y",       "stayDate": null,       "suspendAccumulatedTime": null,       "suspendDate": null,       "title": "test",       "type": "cvmC00000149NzxF1ePA"     },     "caseTrace": [       {         "createdDate": "2023-06-16 16:25:22",         "creatorId": "10gd000000rDybBRYkuu",         "creatorName": "ServiceCloud",         "description": null,         "from": null,         "fromName": null,         "relatedId": null,         "title": null,         "toAddress": null,         "type": "CreateCase"       }     ],     "customerInfo": {       "customerInfo": {         "address": {           "addressLine1": null,           "addressLine2": null,           "addressLine3": null,           "addressLine4": null,           "addressLine5": null,           "addtionalAddress": "test",           "area": null,           "block": null,           "buildingNo": null,           "city": null,           "country": null,           "defaultBillingAddress": false,           "defaultShippingAddress": false,           "firstName": null,           "id": "cw8O0000012YLAA6D6g4",           "label": null,           "lastName": null,           "middleName": null,           "phoneNumber1": null,           "phoneNumber2": null,           "province": null,           "roomNo": null,           "street": null,           "subjectId": "ciIy0000012YLAA4Dulc",           "title": null,           "town": null,           "zip": null         },         "age": null,         "bindAccount": [],         "birthDay": null,         "cellPhone1": "555555",         "cellPhone2": null,         "cellPhone3": null,         "channel": null,         "createdDate": "2023-04-17 18:13:53",         "customFied": null,         "customerName": "test5",         "description": null,         "email": "yh5@huawei.com",         "email1": null,         "email2": null,         "fax": null,         "firstName": null,         "gender": "male",         "id": "ciIy0000012YLAA4Dulc",         "lastModifiedDate": "2023-04-17 18:14:51",         "lastName": null,         "level": null,         "middleName": null,         "name": null,         "nickName": null,         "organization": {           "description": null,           "email": null,           "fax": null,           "fixedPhone": null,           "id": "cBbs0000012YLAA3eiVU",           "industry": null,           "logo": null,           "organizationName": "test",           "scale": null,           "summary": null,           "website": null         },         "organizationId": "cBbs0000012YLAA3eiVU",         "phone": null,         "phone1": null,         "phone2": null,         "phone3": null,         "picture": null,         "remark": null,         "status": null,         "title": null,         "userId": null,         "website": null       }     },     "isFollower": false,     "tasks": []   } ]}