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What If the Interconnection Between a Desktop and an AD Domain Failed?
Updated on 2025-09-12 GMT+08:00
What If the Interconnection Between a Desktop and an AD Domain Failed?
- Check whether the information on the interconnection page is consistent with that on the local Windows AD server.
- Check whether the desktop and Windows AD are in the same VPC.
- If yes, go to 3.
- If no, configure network connection between the desktop and Windows AD. If the interconnection still fails, go to 3.
- Check whether the inbound security group rules of the Windows AD are correctly set.
- If yes, go to 4.
- If no, add inbound security group rules by referring to Configuring Network Connection Between Cloud Desktops and Windows AD. If the interconnection still fails, go to 4.
- Submit a service ticket for technical support.
Parent topic: Identity Authentication and AD Configuration
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