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Help Center/ Partner Support Plans/ User Guide/ Buying Additional Service Tickets

Buying Additional Service Tickets

Updated on 2022-11-22 GMT+08:00

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Scenario

With a Standard partner support plan, you can submit a maximum of 30 technical (product) service tickets in a calendar month. If you have used up the quota for a month, you cannot submit any more technical service tickets in the month. If you want to increase your quota, purchase an add-on package (10 service tickets per package). The package takes effect immediately once you pay for it and you get an increased quota of service tickets. It remains valid throughout the calendar month. Remaining quota will be automatically discarded when the package expires.

Prerequisites

The level of the partner support plan you have purchased is Standard.

Procedure

Log in to the management console as a partner member account.
In the upper right corner, choose Support > Support Plan. The Plan Details page is displayed.
Under the Partner Support Plan tab, click Buy Add-On Package.

Figure 1 Buy Add-On Package
On the Buy Add-On Package page, set the number of packages you want to purchase and click Buy Now.

Figure 2 Buy Now
On the displayed page, confirm the payment amount, select I have read and agree to the Partner Support Plan Service Statement, and click Pay Now.

Figure 3 Pay Now
On the payment confirmation page, select a payment method and click Pay.

Figure 4 Pay

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