Appealing Against AI Inspection Results

Procedure

1. Sign in to the CEC as an agent and choose Inspection > Call List. The brief search criteria and inspected call list are displayed.
2. Click View in the Operation column to view the inspection details.
3. Click Initiate Appeal. The dialog box for initiating an appeal is displayed.
   Figure 1 Initiate Appeal
   

   Select the rules to appeal against and the appeal supervisor, and click Submit. A message is displayed, indicating that the appeal is successfully submitted and that you need to wait for the manual review result.

Follow-up Procedure

• After an agent submits an appeal, an inspector reviews the rating items again based on the agent's requirements. After the inspector submits a review result, the agent can view the result on the same page.
• After the appeal process ends, a common agent can submit an appeal again no matter whether the appeal is approved or not.