Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ OpenEye Help Document/ Introduction to Software Functions

Updated on 2024-10-12 GMT+08:00

View PDF

Introduction to Software Functions

The OpenEye supports voice communication, video communication, and call record functions.

Voice communication provides functions of initiating calls, answering calls, hanging up calls, adjusting call volume, and holding calls.
Video communication makes communication between customers and agents more entertaining.
Call records store detailed call information. Other operations can also be performed in call records, such as initiating a call.

Parent topic: OpenEye Help Document

Previous topic: About

Next topic: Voice Communication

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.