Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ OpenEye Help Document/ Introduction to Software Functions/ Voice Communication/ Initiating a Call

Updated on 2023-09-20 GMT+08:00

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Initiating a Call

A voice call can be initiated by dialing a number or from call records. For details about how to initiate a call from call records, see Initiating a Call.

Procedure

Start the OpenEye client and enter the account and password to log in to the OpenEye workspace.
On the Workspace tab and enter the called number as required.

Figure 1 OpenEye workspace
Click to make a voice call.
After the customer answers the call, the agent can talk with the customer.

When entering a called number, you can click to delete a character each time or press the Delete or Backspace key to delete one or more characters.

Parent topic: Voice Communication

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Next topic: Answering a Call

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