Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Intelligent Outbound Call Tasks/ Agent Outbound Call Task/ Viewing and Executing a Previewed Outbound Call
Updated on 2024-10-12 GMT+08:00
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Viewing and Executing a Previewed Outbound Call

After an administrator creates a previewed outbound call task, an agent can refer to this section to perform operations related to previewed outbound calls in the outbound call task.

Prerequisites

  • The administrator has created a previewed outbound call task for a specified agent and started the task.
  • The agent is in the idle state. The previewed outbound call task is configured with outbound call data and has been started.

Procedure

  1. Sign in to the AICC as an outbound call agent.
  2. Choose Outbound Call > Agent Call.

    Figure 1 Agent Call

  3. In the Executing a Preview Outbound Call dialog box, click Call to make an outbound call.

    Figure 2 Executing a Preview Outbound Call
    Table 1 GUI elements on the Executing a Preview Outbound Call page

    Element/Component

    Description

    Task Name

    Outbound call task name.

    Customer ID

    Customer ID of the current previewed outbound call.

    Called Number

    Outbound number.

    Operation

    Operations that can be performed.

  4. After the call ends, view the outbound call result. For details, see Viewing the Outbound Call Result.
Parent topic: Agent Outbound Call Task