Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Refining Response Based on a Large Language Model/ Verification
Updated on 2025-01-23 GMT+08:00
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Verification

Prerequisites

  • The LLM Engine, reply polishing, and intelligent agent features have been enabled for the tenant.
  • The agent type is versatile agent or multimedia agent.

Procedure

  1. Sign in to the AICC as a tenant administrator, choose Configuration Center > Employee Center > Agent Management, and turn on the Intelligent Recognition and Reply polishing switches.

    Figure 1 Agent configuration page

  2. Sign in to the AICC as a multimedia agent and click on the top to sign in to the platform and access the online workbench.
  3. The agent clicks to polish the texts during a text chat with a customer. Only 10 AI polishing operations are supported in a single session. AI polishing supports friendly and professional styles.

    Figure 2 Text chat workbench page