Updated on 2025-01-23 GMT+08:00

Summarizing Sessions Based on a Large Language Model

Based on the large language model technology, a workflow is constructed to extract key sentences or phrases from sessions, such as customer requirements and agent answers, generate an abstract, and record the abstract in the call reason.

Prerequisites

  • You have contacted the system administrator to enable the LLM Engine and Automatic Conversation Summary features for the tenant.
  • The intelligent transcription function has been commissioned for voice agents.