Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Summarizing Sessions Based on a Large Language Model

Updated on 2025-01-23 GMT+08:00

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Summarizing Sessions Based on a Large Language Model

Based on the large language model technology, a workflow is constructed to extract key sentences or phrases from sessions, such as customer requirements and agent answers, generate an abstract, and record the abstract in the call reason.

Prerequisites

You have contacted the system administrator to enable the LLM Engine and Automatic Conversation Summary features for the tenant.
The intelligent transcription function has been commissioned for voice agents.

Configuring Information on the LLM Engine
Verification

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