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Summarizing Sessions Based on a Large Language Model
Updated on 2025-01-23 GMT+08:00
Summarizing Sessions Based on a Large Language Model
Based on the large language model technology, a workflow is constructed to extract key sentences or phrases from sessions, such as customer requirements and agent answers, generate an abstract, and record the abstract in the call reason.
Prerequisites
- You have contacted the system administrator to enable the LLM Engine and Automatic Conversation Summary features for the tenant.
- The intelligent transcription function has been commissioned for voice agents.
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