Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Large Language Model Service Zone/ LLM-based Application Services/ Summarizing Sessions Based on a Large Language Model/ Verification
Updated on 2025-01-23 GMT+08:00
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Verification

Verifying the session summary function by referring to this section.

Prerequisites

None

Procedure

  1. Sign in to the AICC as a tenant administrator, choose Configuration Center > Employee Center > Agent Management, and enable the Automatic Conversation Summary function for agents.
  2. Sign in to the AICC as a multimedia agent and click on the top to sign in to the platform and access the online workbench.
  3. Click the History tab and then after the conversation with the customer ends. The call reason page is displayed.

    Figure 1 Call reason page

  4. Click to generate a session summary on the call reason page. Click Save to save the call reason and session summary.

    Figure 2 Intelligent summary page

  5. (Optional) Sign in to the AICC as a tenant administrator and choose Contact History > Contact. Click Call S/N to access the call reason page and summarize the session.

    Figure 3 Contact record details page

    The number of summarization times of a single session is restricted by the Number of text refine API calls allowed per session parameter, which can be set on the Configuration Center > Chatbot Management > Flow Configuration > System > System Settings > System Settings page.