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Summarizing Sessions Based on a Large Language Model/
Verification
Updated on 2025-01-23 GMT+08:00
Verification
Verifying the session summary function by referring to this section.
Prerequisites
None
Procedure
- Sign in to the AICC as a tenant administrator, choose , and enable the Automatic Conversation Summary function for agents.
- Sign in to the AICC as a multimedia agent and click
on the top to sign in to the platform and access the online workbench.
- Click the History tab and then
after the conversation with the customer ends. The call reason page is displayed.
Figure 1 Call reason page - Click
to generate a session summary on the call reason page. Click Save to save the call reason and session summary.
Figure 2 Intelligent summary page - (Optional) Sign in to the AICC as a tenant administrator and choose
. Click Call S/N to access the call reason page and summarize the session.Figure 3 Contact record details page
The number of summarization times of a single session is restricted by the Number of text refine API calls allowed per session parameter, which can be set on the page.
Parent topic: Summarizing Sessions Based on a Large Language Model
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