Sensitive Words

To use the sensitive word prompt function of the intelligent agent assistant, create sensitive words on the Intelligent IVR page.

1. Choose Knowledge Management > Entity Management and click the SENSITIVE WORD tab.
2. Click Add to create a sensitive word category. You can configure multiple sensitive word categories based on the site requirements.
3. Click Add on the right to create a sensitive word. For example, create a forbidden word category, and then create a password under the category as a forbidden word.