Environment Preparation

**Table 1** Environment requirements
Item	Requirement
Access address	In the public cloud scenario, use the URL and access account provided by the operation personnel. The URL format is as follows: https://servicestage.besclouds.com/service-cloud/sm/login/login.html?redirectUrl=%2Fsm%2Fportal%2Fhome.html%3Ftimestamp%3D1582247986428&logoutReason=SessionInvalid. In the private cloud and on-premises scenarios, obtain the OIAP login URL from the environment maintenance personnel.
Client configuration requirements	Set the resolution to 1280 pixels x 1024 pixels or higher. The height must be 1024 pixels or more; otherwise, the menu may fail to be completely displayed on a page.
Voice file	Static voice files must be recorded in advance, uploaded on the Configuration Center > Resource Management > Audio and Video page of the AICC, and approved by the AICC system administrator.
Interface invocation	If you need to invoke the interface provided by the third-party system to obtain the response information in the robot flow, the AK/SK authentication information and interface specifications of the third-party system are required. If you require a third-party system to invoke the interface of this system, provide the AK/SK and interface document of this system to the third-party system. Choose Configuration Center > Chatbot Management > Flow Configuration > System > System Settings and configure and view the AK/SK on the API Password Settings tab page.
RPA interface invocation	If the agent workbench needs to use the intelligent case robot to automatically create cases, collect data, and fill in case information, the OIAP must be connected to the RPA system. Choose Configuration Center > Chatbot Management > Flow Configuration > System > System Settings and configure and view the settings on the RPA Settings tab page.