Getting Started

Online Intelligent Assistant Platform (OIAP) provides intelligent self-services. It is an enhanced version of the traditional interactive voice response (IVR). (If the OIAP is used with the IVR, voice enhancement can be implemented. If the OIAP is used alone, intelligent text reply can be implemented.) Based on the enhanced version of the IVR, customers can perform self-service operations in voice dialogs, meeting customers' requirements on self-service and intelligence of customer service systems. Enterprises can use SaaS-based OIAP services to reduce customization difficulty and costs for building self-service customer service centers.

Before using the OIAP to develop your dialog flow and configure dedicated chatbots for your customers, you need to understand the following concepts and prepare the following environment.

• Common Concepts
  
• Environment Preparation
  
• Greeting the Robot