Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Performing Other Agent Operations/ Performing Identity Authentication
Updated on 2024-10-12 GMT+08:00
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Performing Identity Authentication

During a call with the customer, an agent can initiate an authentication process to authenticate the customer identity.

Prerequisites

To send identity authentication requests, the tenant administrator has configured and enabled identity authentication modes on the Configuration Center > Expansion and Integration > Authenticate page.

Procedure

  1. Sign in to the AICC as an agent.
  2. Click on the Call page when answering a call or making an outbound call.

    The identity authentication record can be queried on the Work Log > Auth Log page.