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Performing Other Agent Operations/
Querying Historical Contacts
Updated on 2024-10-12 GMT+08:00
Querying Historical Contacts
An agent can query historical contact records.
Context
Historical contact records can only be displayed by time.
Procedure
- Click
to go to the Contact Details page.
On the Message Sending Record tab page, click Send to send a multimedia message (SMS message, email, or WhatsApp message) to a customer.
The agent is in a conversation with the customer.
- Click More to go to the History contacts page, showing the contact records generated for the current handled number within the number of days specified by the tenant parameter Time Span for Contact Record Query.
Click a call SN and play the voice or video of a contact record. On the Message Sending Record tab page, click Send to send a multimedia message (SMS message, email, or WhatsApp message) to a customer.
The agent is in a conversation with the customer.
Parent topic: Performing Other Agent Operations
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