Viewing Co-browsing Session Records

Prerequisites

The co-browsing feature has been enabled for the tenant.
The agent has the permission on the Co-browsing menu.

Context

After the first subscriber joins a room, a record is generated, in which the start time is updated. After the room is released, the end time is updated.

Procedure

Sign in to the AICC as a tenant administrator and choose Contact History > Co-browsing to view co-browsing session records.

Parent topic: Co-browsing

Previous topic: Creating Co-browsing Rules

Next topic: Social Media Operations

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