Viewing Skill Queue Adjustment Records
An agent or a tenant administrator can query skill queue adjustment details.
Prerequisites
- The agent has the Reset Skill Record menu permission.
- The agent's skill queue has been adjusted by referring to Follow-up Procedure.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Set search criteria to search for skill queue adjustment records based on the criteria.
Figure 1 Adjustment Log page
Table 1 GUI elements on the Adjustment Log page Element
Type
Description
Time
Drop-down list
The options are as follows:
- 1 Day
- 3 Days
- 7 Days
- Customization
Adjust Service Account
Text box
Search criterion.
- Business account of the agent who adjusts a skill queue.
- Business account of an inspector.
Adjust Agent WorkNo
Text box
Search criterion.
- ID of the agent who adjusts a skill queue.
- Agent ID of an inspector.
Adjusted Service Account
Text box
Search criterion.
- Business account of the agent whose skill queue is adjusted.
- Business account of the agent whose skill queue is adjusted by an inspector.
Adjusted Agent WorkNo
Text box
Search criterion.
- ID of the agent whose skill queue is adjusted.
- ID of the agent whose skill queue is adjusted by an inspector.
Reset
Button
Reset search criteria.
Search
Button
Search for skill queue adjustment records.
Button
Search for data based on search criteria again and refresh data on the page.
Adjust Service Account
Label
- Business account of the agent who adjusts a skill queue.
- Business account of an inspector.
Adjust Agent WorkNo
Label
- ID of the agent who adjusts a skill queue.
- Agent ID of an inspector.
Adjusted Service Account
Label
- Business account of the agent whose skill queue is adjusted.
- Business account of the agent whose skill queue is adjusted by an inspector.
Adjusted Agent WorkNo
Label
- ID of the agent whose skill queue is adjusted.
- ID of the agent whose skill queue is adjusted by an inspector.
Adjust Time
Label
Time when a skill queue is adjusted.
Skill Queue Before Adjustment
Label
Skill queue to which an agent has signed in before skill queue adjustment.
Skill Queue After Adjustment
Label
Skill queue to which an agent signs in after skill queue adjustment.
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