Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Employee Center/ Managing Account Locks
Updated on 2025-01-23 GMT+08:00
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Managing Account Locks

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Employee Center > Account Lock.

    Figure 1 Account Lock

  2. Enter the agent account to be managed and click to search for business account information.
  3. Manage the agent account.

    • Click Lock to lock the business account and restrict agent sign-in.
    • Click Unlock, enter the password of the current operator account, and click OK to unlock the business account and enable normal agent sign-in.
      Figure 2 Unlock

      A verification code is required for unlocking the account to guarantee security of the current account. The verification code can be a mobile phone verification code or an email verification code. For details about the authentication mode, see the value of Two-factor Authentication Method set by the system administrator.

      • A verification code is valid for 1 to 5 minutes and is specified by the system parameter Two-factor Authentication System-level Verification Code Validity Period set by the system administrator.
      • The interval for obtaining a verification code is 1 minute. If you enter a verification code correctly but the account fails to be unlocked, you can obtain a new verification code immediately.