Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Employee Center/ Managing Sessions
Updated on 2024-10-12 GMT+08:00
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Managing Sessions

A tenant administrator can view information about established sessions of agents online and manually terminate specified sessions.

If the agent for whom session termination is performed is in a call, the session termination does not affect the call. If the agent performs other operations or refreshes the page, the system forcibly signs out the agent. Therefore, exercise caution when terminating sessions.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Employee Center > Session Management.

    Figure 1 Session Management
    • Account: Signed-in business account.
    • Client Ip: Agent sign-in IP address.
    • Begin Time: Time when an agent signs in to the AICC.

  2. Set the data filter criterion.

    • Enter an account to search for session information by account.
    • Click to refresh data based on the criterion or refresh real-time data.

  3. Click to set the table header.

    Figure 2 Column Configuration
    • Click or to deselect a column.
    • Drag a selected column to change its sequence.
    • Click Reset to reset the column configuration to the state when the dialog box is opened.

    After the configuration is complete, click OK to save the new column configuration. Data is displayed based on the new column configuration.

  4. Click Delete corresponding to a session to terminate it.

    After a session is terminated, the client cannot continue to perform operations and returns to the sign-in page.