Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Resellers/ Customers/ Customer Management/ Unfreezing Both an Account and Resources

Updated on 2025-06-30 GMT+08:00

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Unfreezing Both an Account and Resources

You can unfreeze both a customer account and the resources in it.

Unfreezing Both an Account and Resources

Sign in to Huawei Cloud as a partner.
Click Partner Center in the drop-down list of your account name.
In the top navigation bar, select Sales > Customers > Customer Management.
Click Unfreeze Account and Resources in the Operation column in the row of the target customer.
Enter the reason and click OK. A message is displayed, indicating that the account and resources are unfrozen.

If you have enabled the verification code function, a verification code will be required.

Parent topic: Customer Management

Previous topic: Unfreezing an Account

Next topic: Viewing a Customer's Resources

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