Handling Customer Alerts
Customer alerts can be handled by only one person.
![](https://support.huaweicloud.com/intl/en-us/usermanual-bpconsole/public_sys-resources/note_3.0-en-us.png)
If an account manager has been assigned, the account manager is in charge of handling related alerts. Otherwise, the partner is in charge of alert handling.
Procedure
- Sign in to Huawei Cloud as a partner.
- Click Partner Center in the drop-down list of your account name.
- In the top navigation, select Sales > Customers > Customer Management.
- Click a number on the Alerts to Be Handled column to go to the Customer Alerts page.
- On the Handle Alerts tab, view information about the scenario, alert type, title, customer account or account name, alert generation time, and alert status.
- Click
to view more alert details and handling information.
- Click Process Task in the Operation column for a target alert to handle this alert.
Alternatively, you can also go to Partner Center > Home > Customer Alerts and select the Handle Alerts tab to handle customer alerts.
You can also go to Partner Center > Sales > Customers > Customer Alerts and select the Handle Alerts tab to handle customer alerts.
- Click
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