Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Leads and Opportunities/ Customer Development/ Pre-registering Customers
Updated on 2025-06-30 GMT+08:00
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Pre-registering Customers

Customer pre-registration is a mechanism provided by Huawei Cloud for distributors to register customers in advance to seize customer development opportunities. This mechanism prevents conflicts between partners and between partners and Huawei Cloud.

A partner can pre-register potential customers. Within the validity period of pre-registration, the partner can send invitation links to pre-registered customers for them to register and associate with the partner.

Except for sending emails, partners can send hyperlinks and QR codes to invite potential customers.

If you do not have customer development permissions, contact your ecosystem manager.

Prerequisites

Reserve your mobile number or email address in the Partner Center before preregistering a customer. Add a mobile number or email address on the Partner Information > Basic Information > Account Information page.

Constraints

  1. A customer cannot be pre-registered by a partner if the customer:
    • Is registered with Huawei Cloud (Chinese mainland website).
    • Has been associated with a partner.
    • Has been pre-registered by another partner.
    • Has signed contracts with Huawei Cloud.
    • Has cash expenditure records and has not been followed up by the Huawei Cloud direct sales team.
    • Has been associated with an enterprise master in the unified accounting model.

    If you are not sure whether the customer falls under any of the previously mentioned scenarios, try either of the following methods:

    • Directly preregister the customer. Then, the system will display the failure cause.
    • Contact your ecosystem manager to query the customer status. You can find the contact information of your ecosystem manager in the upper right corner of the Home page.
  2. A partner can submit a request for manual pre-registration review if the customer:
    • Has registered for more than seven days or has cash expenditure records and has been followed up by the Huawei Cloud direct sales team.
    • Registers in a country that is inconsistent with the location where the partner develops business.
    • Belongs to the Huawei Cloud online sales team.
    1. If you are not sure whether the customer falls under any of the previously mentioned scenarios, try either of the following methods:
      • Directly preregister the customer. Then, the system will display the failure cause.
      • Contact your ecosystem manager to query the customer status. You can find the contact information of your ecosystem manager in the upper right corner of the Home page.
    2. The manual pre-registration review will be completed within two working days.
  3. The maximum number of customers allowed in the pending review and preregistered statuses is capped at 100. Once this limit is reached, no pre-registrations are allowed.
  4. The validity period of pre-registration is 15 days. A pre-registered customer cannot be pre-registered by another partner until the current validity period has expired.
  5. Ensure that the email address provided for pre-registering a customer is consistent with the email address that was used by the customer for account creation. Email inconsistency will lead to a customer invitation failure. Double check the email address before preregistration.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Leads and Opportunities > Customer Development.
  4. On the From Partner Center tab page, click Preregister Customer.

    Click the eye icon next to a header to show or hide the complete content in the column. The content is hidden by default. For example, you can click the eye icon next to Mobile Number to show or hide the complete content of mobile numbers.

  5. Enter the full name, email address, and mobile number of the customer, select whether to send an invitation link, and click OK.

    • The email address can contain only letters, digits, underscores (_), hyphens (-), and periods (.).
    • If Sending Invitation Link is set to Yes, once a customer is preregistered, the system will automatically send an invitation link to the customer.
    • If Sending Invitation Link is set to No, once a customer is preregistered, you need to send an email or send a hyperlink and QR code to invite them for association.
    • Regardless of whether you select Yes or No for Sending Invitation Link, the association type is Reseller.

  6. (Optional) If a partner still wants to pre-register a customer who does not meet the pre-registration conditions, the partner needs to submit a manual review request.

    1. In the dialog box that is displayed, click Continue.

    2. In the displayed dialog box, fill in the required information and click Submit.
    3. You can query the preregistered customer by full name, mobile number, or email on the From Partner Center tab page. If the status of the customer changes to Pre-registered, it indicates that the preregistration is successful. Then, you can invite the customer for association.

      For customers in the Under review state, you can contact your ecosystem manager if you have any questions. You can find the contact information of your ecosystem manager in the upper right corner of the Home page.

Other Operations

  • Click Delete in the Operation column to delete a customer. You can also select multiple customers and click Delete next to Preregister Customer to delete them.
  • Click Create Opportunity in the Operation column to create an opportunity for a customer.
  • You cannot delete customers whose status is Under review or Associated.
  • After a pre-registered customer is deleted, the pre-registration for the customer becomes invalid.
Parent topic: Customer Development