Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Customers/ Customer Management/ Unfreezing Both an Account and Resources
Updated on 2025-05-27 GMT+08:00
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Unfreezing Both an Account and Resources

You can unfreeze accounts or both accounts and resources for your customers.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation bar, select Sales > Customers > Customer Management.
  4. Click Unfreeze Account and Resources in the Operation column in the row of the target customer.
  5. Enter the reason and click OK. A message is displayed, indicating that the account and resources are unfrozen.

    • If you have enabled the verification code function, a verification code is required to verify the identity.
    • You can unfreeze both accounts and resources of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.

Parent topic: Customer Management