Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor/ Customer/ Customer Management/ Unfreezing a Customer Account
Updated on 2024-08-13 GMT+08:00
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Unfreezing a Customer Account

After a customer account is frozen, the partner can unfreeze the account for the customer.

Procedure

  1. Sign in to Huawei Cloud as a partner.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. In the top navigation, select Sales > Customers > Customer Management.
  4. Locate the target customer, click More > Unfreeze Account in the Operation column.

    • You can unfreeze accounts of your customers on the Customers tab or of your resellers' customers on the Resellers' Customers tab.

  5. Enter the reason and complete the verification. Click OK. A message is displayed, indicating that the account is unfrozen successfully.

    If partners have enabled the verification code function, a verification code is required to verify the identity.

Parent topic: Customer Management