Help Center/ Billing Center/ User Guide/ Orders/ My Orders/ Canceling Orders
Updated on 2025-08-25 GMT+08:00
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Canceling Orders

You can cancel an order on the My Orders page.

Procedure

  1. Go to the My Orders page.
  2. You can enter an order No. to search for orders to be canceled, or filter these orders by creation time, service type, order type, or order status.

  3. Click Cancel in the Operation column of the order to be canceled.

    When a combined order is canceled, all orders stated in the combined order are canceled together.

  4. Click OK.

    • You can also go to the Unpaid Orders page to cancel an unpaid order. For details, see Canceling Orders.
    • If the order cannot be paid, it will be automatically canceled. For details, see Why Is My Order Automatically Canceled?. You can click to check the cancellation reason.

Parent Topic: My Orders