Failed to Expand the Vault Capacity

Symptom

Failed to expand the capacity of a vault.

Troubleshooting

Possible causes are listed here in order of their probability.

If the fault persists after you have ruled out one cause, move on to the next one.

Figure 1 Troubleshooting
Click to enlarge

**Table 1** Troubleshooting
Possible Cause	Solution
The account balance is insufficient when you expand the capacity of a pay-per-use vault.	Top up your account and try again. For details, see Topping Up an Account.
The vault is billed on the yearly/monthly basis and has a renewal period that has not taken effect.	For detailed handling measures, see The Vault Is Billed on the Yearly/monthly Basis and Has a Renewal Period That Has Not Taken Effect.
The vault is billed on the yearly/monthly basis and its renewal order has not been paid.	Go to management console, choose Billing Center > Orders to check whether there are unpaid vault renewal orders. If yes, complete the payment promptly.
The order for modifying vault specifications has not been paid.	Go to management console, choose Billing Center > Orders to check whether there are unpaid orders for modifying vault specifications. If yes, complete the payment promptly.

The Vault Is Billed on the Yearly/monthly Basis and Has a Renewal Period That Has Not Taken Effect

If your yearly/monthly vault has a renewal period that has not taken effect, its capacity expansion will fail. Expand the vault after the renewal period takes effect or after the renewal is unsubscribed. For details about how to unsubscribe an order, see Unsubscribing from a Renewal Period.

For example, the validity period of the current subscription is from August 1 to August 31. If you renew your subscription on August 15, the renewal will take effect from September 1 to September 30. If you expand the capacity of the vault on August 20, the expansion will fail.