Personal Data Protection

To prevent your personal data, such as the username, password, and mobile number, from being obtained for unauthorized use, Service Tickets encrypts your personal data before storing it, controls access to the data, and records all operations performed on the data.

Personal Data

The following table lists the personal data collected by Service Tickets.

**Table 1** Personal data
Personal Data	When Collected	Used For	Can Be Modified	Mandatory	When Deleted
Username	Synchronized from Cloud Business Center (CBC)	Used for notifying you of the service ticket processing progress	No	Yes	Deleted when you delete your account
IP address	Recorded when you call an API	Used for recording audit logs	No	Yes	Deleted when logs are cleared
Authorized information	Entered on the My Authorizations page, such as your Huawei Cloud account, passwords, and ECS details	Used for logging in to your ECS and the management console to rectify faults. You can choose not to provide the information.	No	No	Deleted automatically when the involved service tickets are processed Deleted automatically when the authorizations expire Deleted when you cancel the authorizations
Confidential information	Entered when you create a service ticket or leave a message. The information includes your bank card number, contact address, and other confidential information.	Used for bank transfer queries and invoice mailing	No	No	Deleted automatically when the involved service tickets are processed
Email addresses	Entered when you create a service ticket	Used for notifying you of the service ticket processing progress	No	No	Deleted automatically three months after you submit the service ticket Deleted automatically when the involved service tickets are processed Deleted by you proactively Deleted when you delete your account
Mobile number	Entered when you create a service ticket	Used for notifying you of the service ticket processing progress	No	No

Storage Method

Service Tickets encrypts and stores the following personal data in the Service Tickets database: Email addresses, mobile numbers, confidential information, and authorization information.