Updated on 2025-04-21 GMT+08:00

Support Channels

Huawei Cloud provides five support channels. They can be combined based on the specific support plans you purchased.

Table 1 Support channels

Support Channel

Description

Service ticket

You can create and manage service tickets on the Service Tickets console or by using open APIs.

Callbacks

You can provide your phone contact to Huawei Cloud, and customer service will call you back.

IM groups

You can get quick responses in the commercial WeLink. (Support via IM groups is only provided in Asia Pacific, but over time, such support will be available in other regions.)

Web Chat

You can interact with Huawei Cloud customer service on the web page on the Service Tickets console.

Designated TAMs

You can contact your designated TAMs via email, phone, or IM software for technical support.