Support Channels
Huawei Cloud provides five support channels. They can be combined based on the specific support plans you purchased.
Support Channel |
Description |
---|---|
Service ticket |
You can create and manage service tickets on the Service Tickets console or by using open APIs. |
Callbacks |
You can provide your phone contact to Huawei Cloud, and customer service will call you back. |
IM groups |
You can get quick responses in the commercial WeLink. (Support via IM groups is only provided in Asia Pacific, but over time, such support will be available in other regions.) |
Web Chat |
You can interact with Huawei Cloud customer service on the web page on the Service Tickets console. |
Designated TAMs |
You can contact your designated TAMs via email, phone, or IM software for technical support. |
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