Key Event On-Duty Service (Basic Edition)
Huawei Cloud confirms capacity with you before key events, such as product releases, service promotions, major holidays, data migration, and application upgrades. During such events, you can expect 24/7 dedicated inspection and quick responses from the Huawei Cloud assurance team.
Assurance services are provided both before and during a key event:
- Before a key event, Huawei Cloud engineers analyze the event characteristics and predict capacity needs, so as to prepare sufficient resources for stable operations of the cloud platform.
- During the event, the assurance team monitors services 24/7. The IM assurance group, designated TAM, and war room expert are ready to preferentially handle technical emergencies in less than 15 minutes.
Annual purchase or continuous purchase of a certain duration of the Enterprise Support Plan is required to enjoy the limited-day Cloud Protection Escort Service (Basic Version). For longer-term in-depth escort services, please purchase the Cloud Protection Escort Service (Standard Version). The Standard Version is suitable for customers with high business concurrency or complex business scenarios during launches or events, and those with high requirements for business protection quality. To ensure adequate preparation before the event, it is recommended that customers apply for the Cloud Protection Escort Service (Basic Version) at least 10 working days in advance.
Once a customer applies for the Cloud Protection Escort Service (Basic Edition) value-added service, they will not be able to unsubscribe or downgrade the current support plan order.
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